At JDM HIRE SYDNEY, customer satisfaction is our priority. We understand that circumstances may arise, and we aim to provide a fair and transparent refund policy to address any concerns.
The terms we, us, our, JDM HIRE SYDNEY, or JDM Hire Sydney refer to JDM Hire Sydney, the business responsible for providing the products and services described in these policies.
By making a purchase from JDM HIRE SYDNEY, you agree to be bound by the terms and conditions outlined in our policies, including our refund, and booking policies.
Refund Eligibility
Customers are eligible for a refund under the following circumstances.
A booking is cancelled more than 48 hours before the booking date. This applies to all booking types.
A cancellation occurs on behalf of JDM HIRE SYDNEY due to a vehicle mechanical fault prior to the booking.
A cancellation occurs on behalf of JDM HIRE SYDNEY if the customer is outside our service area and has paid a deposit.
A cancellation occurs on behalf of JDM HIRE SYDNEY if a vehicle experiences a mechanical fault during the event.
A cancellation occurs on behalf of JDM HIRE SYDNEY if weather conditions are unsuitable for the booked vehicle or vehicles.
Please note that JDM HIRE SYDNEY is not liable for damages if an unexpected mechanical breakdown occurs prior to or during the event.
Non Refundable Circumstances
Customers are not eligible for a refund under the following circumstances.
Bookings cancelled within 48 hours of the booking date. This applies to all booking types.
Customer no shows.
How to Request a Refund
To request a refund, please contact our customer service team via the Help page on our website.
Please include your name, booking details, email address, phone number, and the reason for your refund request.
Refund Processing
Refunds are processed within five to seven business days of receiving the refund request. Please allow additional time for bank processing.
Refunds will be issued using the original payment method.
Cash payments made on the day of the event will be refunded by physical exchange only if a mechanical breakdown occurs during the event.
No Show Policy
If a customer fails to attend a scheduled booking without notice or cancellation, no refund will be issued.
Contact Information
If you have any questions or concerns regarding this refund policy, please contact us via the Help page on our website.